Privacy Policy

Effective Date: June 29, 2025

At Softcell IoT System, accessible from https://softcelliotsystem.com, we value your privacy. This Privacy Policy describes how we collect, use, and protect your information when you use our website, services, or IoT products.

1. Information We Collect

Personal Information:

• Name, email address, phone number, and other contact details
• When you register, contact us, or subscribe

Device & Usage Data:

• IoT device IDs and sensor data (temperature, moisture, pH, etc.)
• Time and date of data logs
• User actions (motor on/off commands)
• IP address and browser type

2. How We Use Your Information

• Deliver real-time data and control for IoT devices
• Improve our website and platform experience
• Provide customer support
• Send service updates
• Ensure security and monitor usage patterns

Note: We do not sell or rent your personal data to third parties.

3. Data Security

We use industry-standard security measures such as:

• Encrypted communication (HTTPS, secure MQTT/TLS)
• Unique device credentials
• Access controls and firewalls

However, no internet transmission method is 100% secure.

4. Cookies and Tracking

We may use cookies for:

• Session tracking
• Performance analytics (e.g., Google Analytics)

You can control cookies through your browser settings.

5. Third-Party Services

We may use external tools (e.g., MQTT brokers, analytics providers). They may have their own privacy policies which we encourage you to review.

6. Data Retention

Your data is stored securely and retained only as long as necessary. You may request deletion at any time by contacting us.

7. Your Rights

You have the right to:

• Access your personal data
• Request corrections or deletions
• Withdraw consent (where applicable)

To exercise your rights, contact us at info@softcelliotsystem.com.

8. Updates to This Policy

We may update this Privacy Policy. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions or concerns, please contact:

Softcell IoT System
Email: info@softcelliotsystem.com
Website: https://softcelliotsystem.com